Woolbet is operated by Win Top Ltd, a company licensed and regulated under the Curaçao eGaming framework (licence number ALSI-202509029-FI1). That licence sets the rules we operate under — covering how we handle player funds, how we run promotions, and how we resolve disputes. It is the foundation of how we are held accountable, and we take that seriously.

We launched in 2026 with a straightforward aim: to build a platform that works properly for players based in the United Kingdom. That means fast load times, a broad selection of games from established providers, and payment routes that are practical for everyday use. We are not trying to be everything to everyone — we are focused on getting the basics right for the people who actually use the site.

How We Handle Your Money

Player balances are kept separate from the operational funds we use to run the business. This is not a legal requirement we grudgingly comply with — it is how we think things should work. When you make a deposit, that money is yours. It should not be at risk because of how we manage our own costs. Withdrawals are processed within 0 to 24 hours, and the minimum withdrawal amount is £20, matching the minimum deposit threshold. We support a range of withdrawal methods including VISA, Mastercard, bank transfer, Skrill, NETELLER, Revolut, and several cryptocurrency options, so you are not forced into a route that does not suit you.

Safer Gambling

We think about safer gambling at the level of how the platform is built, not just as a set of tools bolted on afterwards. Deposit limits, session controls, and self-exclusion options are part of the site because we believe they should be easy to find and straightforward to use. If you are finding that gambling is causing you difficulty, we want you to be able to act on that quickly, without having to navigate through layers of the site to do so.

We also think carefully about which game providers and payment routes we list. The studios whose games appear on Woolbet — including Pragmatic Play, NetEnt, Evolution, Play'n GO, and others — are established names with their own compliance obligations. We do not list providers simply because they are available; we consider whether they meet a reasonable standard for fairness and reliability.

When something goes wrong — a payment that does not clear, a game that behaves unexpectedly, a query that is not resolved on first contact — we expect our support team to deal with it directly and without unnecessary delay. We are reachable in English, and we do not think it is acceptable to leave a genuine issue unresolved because it is inconvenient to address. That is the standard we hold ourselves to, and it is one you should feel entitled to expect from us.